Bilingual · Foreign Business｜走 去和机器人聊聊天
大家好！“外企头条”栏目又跟大家见面了，今天的主要内容有：
科技︱新加坡航空推出智能聊天机器人
Singapore Airlines Launches Chatbot
收购︱万博宣伟宣布收购Bomoda
Weber Shandwick announced its acquisition of Bomoda
服务 | 科莱恩全新催化剂业务在青岛运营
Clariant opens its Catalysts business in Qingdao
请看详细报道↓↓
新加坡航空推出智能聊天机器人
Singapore Airlines launches chatbot
图片来自网络
新加坡航空公司日前推出测试版智能聊天机器人，以拓展其数字化客服渠道。
Singapore Airlines (SIA) launched a beta chatbot, as it expands digital servicing channels for customers.
该机器人名为“Kris”，将率先在新加坡航空全球脸书网页上线，随后将在新航官网上投入使用。
The bot, named ‘Kris’, will initially be available on the SIA global Facebook page, and will later be made available on singaporeair. com.
乘客可访问新航脸书网页，通过Facebook Messenger向Kris查询航前信息，并获得相关协助。
Customers who visit the SIA Facebook page and reach out to the Airline via Facebook Messenger will be able to chat privately with Kris and receive assistance for pre-flight-related queries.
作为测试版机器人，Kris将持续处于机器学习模式，其能力也将随着时间的推移而不断提升。
As a beta bot, Kris will be in constant learning mode and its capabilities will develop over time.
目前，机器人已进行与行李、登机办理、在线预订以及与婴儿、儿童旅行相关的英文问答学习和训练。
The bot is currently trained to address queries in English related to baggage, check-in, online booking, as well as travelling with infants and children.
通过基于历史数据的机器学习，测试版机器人现已能够回答在singaporeair.com上被频繁搜索的问题，或者客票预定部最常处理的乘客查询。
Based on historical data, the beta bot has been trained to address the most frequent queries customers search for on singaporeair.com or reach out to reservations offices for.
随着乘客发来问题数量和种类的增加，Kris的回复会基于人工智能实现多轮迭代，不断优化，从而实现对话式回复，及时有效地满足乘客需求。
Using variations of actual questions received from customers, Kris’ responses have been fine-tuned through rounds of iterations using artificial intelligence, with the aim of training the bot to provide conversational replies that can meet the needs of customers promptly and efficiently.
新加坡航空公司客户服务及运营部高级副总裁陈名洪表示：“希望通过使用聊天机器人Kris, 在传统客服中心和电邮渠道以外，拓展出更丰富的服务平台。”
“With Kris we are taking feedback into account by expanding our servicing platforms beyond traditional contact centre and email channels,” said Marvin Tan, Senior Vice President Customer Services & Operations.
万博宣伟宣布收购Bomoda
Weber Shandwick announced its acquisition of Bomoda
图片来自网络
万博宣伟日前正式宣布收购全球领先数据科学与商业智能公司Bomoda。
Weber Shandwick announced its acquisition of Bomoda, a leading data science and business intelligence firm.
Bomoda总部位于纽约，是一家数据科学和商业情报公司，它利用最先进的自然语言处理和艺术人工智能建立了创新性消费者社交洞察平台。
Headquartered in New York, Bomoda is a data science and business intelligence firm with specialisation in influencer marketing and digital commerce. The firm’s sophisticated consumer insights platform is based on state-of-the-art artificial intelligence and natural language processing.
通过对中国消费者消费习惯数据的处理和分析，为诸多在华企业和品牌提供最具市场洞察力的战略咨询服务。
Leveraging consumer behaviour data collected and analysed from China’s largest mobile and social platforms, Bomoda provides strategic counsel and unique data-driven insights to many leading brands and companies in China.
万博宣伟中国区总裁兼亚太区创新创意主席戴宏轩表示：“我们希望通过此举进一步加大在大数据相关战略性资源的投入，这将是我们在华取得更广泛业务发展和成功的关键。”
“This acquisition accelerates and scales our capabilities in analytics, which are key to our ability to deliver on client needs in China and the region,” said Darren Burns, President, China, and Chair, Creativity and Innovation, APAC, Weber Shandwick.
Bomoda首席执行官Brian Buchwald表示：“中国有着庞大的移动和社交消费群体，当今许多创新性的数字营销方法都诞生于此。
“Many of the most innovative approaches to digital marketing today are born in China, given the country’s incredibly mobile and social consumer base,” said Brian Buchwald, CEO of Bomoda.
今后，我们将与万博宣伟继续共同创新，并结合数据科学、智能分析，开发崭新方法和技术，为中国及全球企业提供更卓越的洞察。”
With Weber Shandwick, we’ll continue to innovate together and combine data science, technology and human curation to develop new approaches and technologies that unlock important insights for businesses in markets all around the world.”
科莱恩全新催化剂业务在青岛运营
Clariant opens its Catalysts business in Qingdao
图片来自网络
科莱恩日前宣布，启用位于山东省青岛市的全新催化剂业务办事处，以提升对华中和华北地区客户的服务。
Clariant recently announced the opening of a new office for its Catalysts business in Qingdao, which will focus on providing enhanced services for customers in central and northern China.
山东省是精炼、石化和化学品公司的主要聚集地。
Shandong Province is a key location for refining, petrochemical and chemical companies.
凭借位于青岛的全新办事处，科莱恩将推进与山东、河南和河北等区域行业的紧密合作，在开发和实施最佳催化剂解决方案方面提供优质服务。
With the new Qingdao office, Clariant will be able to offer regional industries – including those in Shandong, Henan and Hebei – closer collaboration and superior services in developing and implementing optimal catalyst solutions.
甲醛等化学品的优化生产是该地区行业发展的基本要求。科莱恩提供了几种能够解决这一需求的领先催化剂技术。
An essential requirement for industries in the region is the optimal production of chemicals such as formaldehyde. Clariant offers several leading catalyst technologies to answer this need.
新型FAMAX DS系列催化剂就是其中的一个例子，该产品能够以出色的效率和较低的能耗生产优质的甲醛。
One example is the new FAMAX DS catalyst series, which enables the production of high-quality formaldehyde with exceptional efficiency and very low energy consumption.
S-Zorb催化剂能够让精炼厂的汽油产品符合国五标准的最新要求，同时降低氢耗量和研究法辛烷值（RON）的损耗。
S-Zorb catalyst enables refineries’ gasoline product to meet the latest China V requirement, with low hydrogen consumption and RON (research octane number) loss.
敬请为本期双语新闻中您最关注的消息点赞，以便今后提供您最关注的新闻。
Please vote for the report you like the most. We will provide the news your care the most.
其他人都在看
国家连出四大招！确保他们今年春节带着工资回家！
中国四分之一家庭年均收入达15.4万，你拖后腿了吗？
自愿加班是否该有加班费？网友吵翻了，标准答案让人意外
“地王”也扑街了？南京一高端楼盘停工，业内：不会是孤例